Currently, we ship anywhere in the United States, including US territories.

Once your order has been completed, changes cannot be made. Please contact Customer Service via email at Help@quietculture.com with any questions or concerns you have. Make sure to include your order number. You will receive a response within 24 hours, during regular business hours.

Once you complete your order, you will receive a confirmation email. In that email, there will be a tracking number. Clicking it takes you directly to its delivery status.

If your package arrives damaged, please take multiple pictures of it prior to opening. Then open the package to inspect the item(s). If the products are fine, breathe a sigh of relief and no further action is necessary.

If the product is damaged, please take pictures highlighting the issues. Contact Customer Service via email at Help@quietculture.com. Include your order number, a description of your concern and the photos. You will receive a response within 24 hours, during regular business hours.

If items are missing from your order, contact Customer Service via email at Help@quietculture.com. Include your original confirmation email and order number. You will receive a response within 24 hours, during regular business hours.

* Products must be returned unworn, unwashed, in their original condition with tags intact.

* Returns must be returned within 15 days of receipt for a full refund. After 15 days, a store credit will be issued.

* Return shipping costs are the responsibility of the customer.

* Items purchased from the Sale Page are final sale and cannot be returned.

To initiate a return, email Customer Service at Help@quietculture.com, with "Return" in the subject box. Tell us what you'd like to return and why. Include your order number. We will reply within 24 hours, during regular business hours.

If you would like to exchange your order, all you need to do is initiate a return. You will be issued store credit with which you will be able to purchase your new item. Store credit does not expire.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Purchases over $150 receive free standard shipping. We charge $8 for standard ground shipping on orders under $150. You can choose express shipping for a $20 charge. Express orders will ship the same day if order is received before 1 p.m. CST and are sent expedited shipping which generally means arrival in 2-3 business days.

Although it would be great to see your precious faces in person, we still need to mail your products directly to you.